Yes, subject to certain conditions, particularly regarding the destination and the trip length. 

Side trips outside Canada are covered if they meet all of the following criteria: 

• They must begin and end in Canada. 

• They must take place entirely during the covered period. 

• They must not exceed 30 days in duration. 

• They must not take place in your country of permanent residence. 

• In addition, the total duration of all side trips during the covered period must not exceed 49% of the contract term. 

If you’re having trouble accessing your Customer Space or your contract isn’t showing up, try the following: 

1. Confirm your login details. Make sure you’re using the correct email address and password. 

2. Reset your password. Select Forgot your password? and then try logging in again. 

3. Try a different browser or device. Using a private (incognito) window may also help. 

4. Clear your cache and cookies, then try logging in again. 

5. Check the email address used at purchase. Your contract is linked to this email address. This is the most common reason a contract doesn’t appear. 

6. Allow a few minutes after purchase. It may take a short time for your contract to appear in the Customer Space. 

If the issue persists, call us at 1-833-602-0804, Monday to Friday, from 8 a.m. to 6 p.m. (Eastern Time). 

Yes. We offer insurance that meets the requirements for a Super Visa. Visitors to Canada insurance is available with three maximum coverage options per traveller: $50,000, $100,000 or $150,000. 

Contracts can be purchased for a period of one year, as required when applying for a Super Visa.

es. Even if you didn’t pay any expenses out of pocket, you must still submit a claim through your Customer Space. 

Your public health insurance plan may cover part of the care you receive abroad.  

These expenses are reimbursed directly to the providers, but they must also be submitted to your provincial plan.

Yes. Visitors to Canada insurance is available to individuals aged 79 or younger.

Yes. Blue Cross offers 24/7 travel assistance worldwide, as well as support services to assist clients, depending on the terms and conditions of their insurance.

Eligible expenses are reimbursed by direct deposit to the contract holder. 

A void cheque must be included with the required documents. 

Yes. You have up to 30 days after your arrival in Canada to purchase a Visitors to Canada insurance contract, subject to certain conditions. 

If you were previously covered in Canada by similar insurance from another insurer, you may also purchase a Visitors to Canada insurance policy within 30 days of the end of that coverage.

Yes. Depending on the product, you can get a quote and purchase travel insurance directly online in just a few clicks.

Processing times vary depending on the complexity of the claim and can take up to 10 business days.

You can track the status of your claim online in your Customer Space. Simply go to the Sent tab to view the status and details of your request. 

Visitors to Canada insurance is designed for individuals who are not covered by a public health insurance plan. It is available to immigrants, permanent residents waiting for public health coverage, foreign workers and students, Canadian citizens returning after an extended absence, Super Visa applicants and holders and tourists. 

Yes. Blue Cross insurance is designed to supplement the coverage offered by government plans, depending on the type of insurance and your situation.

Yes. If additional documents are required, you’ll receive an email from the analyst with a secure link to upload them. 

While provincial health insurance may cover some medical expenses when travelling to other provinces, there are often limitations and exclusions, such as coverage for ambulance services, repatriation, or prescription medication costs. To ensure comprehensive coverage for your domestic trip, it’s highly recommended to purchase additional travel insurance.

Yes. You can contact travel assistance with just one click: 

• Available 24/7, wherever you are 

• Accessible via Wi-Fi or mobile data 

• No number to dial, no charges, and no long-distance fees 

Call travel assistance 

No internet access? You can also contact travel assistance by phone: 

• Canada and the United States (toll-free): 1-800-361-6068   

• Elsewhere in the world (collect call): 514-286-8411 

Travel insurance covers unforeseen events related to travel, primarily when you’re travelling outside your province of residence, such as elsewhere in Canada or abroad. 

Health insurance, on the other hand, is designed to supplement government coverage for everyday care, such as dental care, vision care and certain services provided by healthcare professionals. 

Each type of insurance is designed to meet different needs. 

Yes, but only under certain conditions. A pre-existing medical condition is a health condition (such as an illness or injury) that existed before your departure or before your insurance took effect. 

To be eligible for coverage, the condition must have been stable for a specific period. The required stability period depends on your age and the type of coverage: 

Emergency Medical Care  

• Ages 0–54: Stable for 3 months before departure 

• Ages 55 and over: Stable for 6 months before departure 

Trip Cancellation or Interruption  

• Stable for 3 months before you bought the insurance or made your first trip payment (whichever came later). 

Additional details will be provided during the online purchase or quote process to help you better understand the stability requirements. 

Please refer to this article and your insurance policy for full details. 

Yes, but only under certain conditions. A pre-existing medical condition is a health condition (such as an illness or injury) that existed before your departure or before your insurance took effect. 

To be eligible for coverage, the condition must have been stable for a specific period. The required stability period depends on your age and the type of coverage: 

Emergency Medical Care  

• Ages 0–54: Stable for 3 months before departure 

• Ages 55 and over: Stable for 6 months before departure 

Trip Cancellation or Interruption  

• Stable for 3 months before you bought the insurance or made your first trip payment (whichever came later). 

Additional details will be provided during the online purchase or quote process to help you better understand the stability requirements. 

Please refer to this article and your insurance policy for full details. 

Yes, but only under certain conditions. A pre-existing medical condition is a health condition (such as an illness or injury) that existed before your departure or before your insurance took effect. 

To be eligible for coverage, the condition must have been stable for a specific period. The required stability period depends on your age and the type of coverage: 

Emergency Medical Care  

• Ages 0–54: Stable for 3 months before departure 

• Ages 55 and over: Stable for 6 months before departure 

Trip Cancellation or Interruption  

• Stable for 3 months before you bought the insurance or made your first trip payment (whichever came later). 

Additional details will be provided during the online purchase or quote process to help you better understand the stability requirements. 

Please refer to this article and your insurance policy for full details. 

The required documents are displayed directly during the claims process in the Customer Space. They vary depending on the type of claim and the expenses involved. A complete list is also included in your insurance contract. 

You can upload documents in PDF, JPG, PNG, or HEIC format. You can also take photos of your documents directly within the Customer Space. 

A pre-existing medical condition refers to any illness or condition that existed before your departure. To be covered, your condition must remain stable for a specific period outlined in your policy, which varies based on your age. You may also have the option to shorten this period by selecting the Option: Reduced Stability Period. For more details, please refer to our blog or contact one of our agents.

Yes, whenever possible. Our assistance team is available 24/7 to help you access the most appropriate care. In the event of a medical emergency, contact Blue Cross Travel Assistance immediately. 

If you receive medical treatment without contacting us beforehand, your claim may be denied. If you’re unable to contact us before seeking care, please call us as soon as possible to open your assistance file.

Blue Cross offers travel, health and life insurance designed to meet the needs of individuals at different stages of life, both here and abroad.

In some cases, yes. Thanks to our global network of partners, Blue Cross can pay covered medical costs directly to certain hospitals or medical clinics. When this is possible, you won’t need to pay anything out of pocket. 

At other healthcare facilities, you may be asked to pay for the care you receive and then submit a claim for reimbursement. 

In the event of a travel emergency, contact Blue Cross Travel Assistance immediately. Our agents can help direct you to a safe, reputable, and accessible healthcare facility and guide you through payment arrangements and the claims process. 

In some cases, yes. Thanks to our global network of partners, Blue Cross can pay covered medical costs directly to certain hospitals or medical clinics. When this is possible, you won’t need to pay anything out of pocket. 

At other healthcare facilities, you may be asked to pay for the care you receive and then submit a claim for reimbursement. 

In the event of a travel emergency, contact Blue Cross Travel Assistance immediately. Our agents can help direct you to a safe, reputable, and accessible healthcare facility and guide you through payment arrangements and the claims process. 

If your contract was purchased before February 11, 2025, you’ll need to submit your claim by following the steps below: 

1. Download and complete the appropriate form for your request. 

2. Submit your documents using our secure electronic submission site.

Travel insurance must be purchased before you leave your province of residence and should cover the entire duration of your trip.

It depends on the type of insurance: 

• Travel insurance for Canadian residents: 
  No. It must be purchased before you leave your province of residence and must cover the entire duration of your trip. 

• Visitors to Canada insurance: 
  Yes. It can be purchased up to 30 days after your arrival in Canada, subject to certain conditions. 

Blue Cross offers travel, health and life insurance designed to meet the needs of individuals at different stages of life, both here and abroad.

Blue Cross travel insurance offers several deductible options that can help lower your premium, but choosing a deductible is optional. If you select one, you’ll be responsible for medical expenses up to the deductible amount you chose.

Blue Cross travel insurance offers several deductible options that can help lower your premium, but choosing a deductible is optional. If you select one, you’ll be responsible for medical expenses up to the deductible amount you chose.

The contract holder, the person who purchased the contract, has access to the Customer Space and can create an account and log in). 

If the claim is for another person insured under the contract (e.g., the primary insured, spouse, or dependent child), the claim must be submitted from the contract holder’s Customer Space account. 

Need help? Contact our Customer Relations Centre. 

Yes, unless you’re unable to do so. Our 24/7 assistance team is here to guide you to the best possible care. In case of a medical emergency, you must contact Blue Cross Travel Assistance immediately. Failure to do so before receiving treatment may result in your claim being denied. If you’re unable to contact us beforehand, seek care at the nearest clinic or hospital and call us as soon as possible to open your assistance file.

An illness or medical condition that existed before you purchased your travel insurance is considered a pre-existing condition. To be eligible for coverage, the condition must have been stable for a period specified in the policy, which may vary depending on your age. This stability period may be shorter if you choose the Option: Reduced Stability Period.

For more than 80 years, Blue Cross has supported its clients with trusted health and travel insurance solutions, a broad network of partners, and dependable service, whether you’re at home or abroad.

Coverage provided by your credit card may be limited or subject to specific terms and conditions. It’s important to review your policy carefully to understand what is and isn’t covered. Purchasing additional travel insurance is often recommended to make sure you have more comprehensive coverage. 

Things to check about your credit card coverage:  

Trip Duration 
Travel insurance must be purchased before you leave Quebec. Be sure to check the maximum trip duration covered by your credit card, as well as any age-related restrictions that may apply. 

Emergency Medical Care 
Credit card coverage often includes strict eligibility and medical stability requirements based on your current health. It’s important to review all exclusions before you travel. There’s nothing more stressful than finding out a condition isn’t covered when you need emergency care. Also, check the coverage limits and whether a deductible applies. 

Trip Cancellation or Interruption 
If you’ve prepaid travel expenses, make sure the amount covered for Trip Cancellation or Interruption is sufficient to protect you from financial loss. Most credit card travel insurance offers little or no coverage for cancellation or interruption, and when it does, the maximum amounts are often limited. Blue Cross provides coverage designed to protect you in the event of unforeseen circumstances. 

Coverage provided by your credit card may be limited or subject to specific terms and conditions. It’s important to review your policy carefully to understand what is and isn’t covered. Purchasing additional travel insurance is often recommended to make sure you have more comprehensive coverage. 

Things to check about your credit card coverage:  

Trip Duration 
Travel insurance must be purchased before you leave Quebec. Be sure to check the maximum trip duration covered by your credit card, as well as any age-related restrictions that may apply. 

Emergency Medical Care 
Credit card coverage often includes strict eligibility and medical stability requirements based on your current health. It’s important to review all exclusions before you travel. There’s nothing more stressful than finding out a condition isn’t covered when you need emergency care. Also, check the coverage limits and whether a deductible applies. 

Trip Cancellation or Interruption 
If you’ve prepaid travel expenses, make sure the amount covered for Trip Cancellation or Interruption is sufficient to protect you from financial loss. Most credit card travel insurance offers little or no coverage for cancellation or interruption, and when it does, the maximum amounts are often limited. Blue Cross provides coverage designed to protect you in the event of unforeseen circumstances. 

Log in to your Customer Space. 

Select My Claims, then New Claim. 

You’ll be able to submit your claim quickly, easily and securely. 

Yes, you can reach us toll-free or by calling collect during your trip using the following numbers:

• From Canada or the United States: 1-800-361-6068
• From anywhere else in the world (call collect): 514-286-8411

Provincial health insurance plans cover only a portion of medical expenses incurred outside your province of residence. Coverage may include limitations and exclusions, such as ambulance services, repatriation costs and prescription drugs. For this reason, purchasing travel insurance is recommended when travelling outside your province of residence within Canada.