Yes, subject to certain conditions, particularly regarding the destination and the trip length. 

Side trips outside Canada are covered if they meet all of the following criteria: 

• They must begin and end in Canada. 

• They must take place entirely during the covered period. 

• They must not exceed 30 days in duration. 

• They must not take place in your country of permanent residence. 

• In addition, the total duration of all side trips during the covered period must not exceed 49% of the contract term. 

If you’re having trouble accessing your Customer Space or your contract isn’t showing up, try the following: 

1. Confirm your login details. Make sure you’re using the correct email address and password. 

2. Reset your password. Select Forgot your password? and then try logging in again. 

3. Try a different browser or device. Using a private (incognito) window may also help. 

4. Clear your cache and cookies, then try logging in again. 

5. Check the email address used at purchase. Your contract is linked to this email address. This is the most common reason a contract doesn’t appear. 

6. Allow a few minutes after purchase. It may take a short time for your contract to appear in the Customer Space. 

If the issue persists, call us at 1-833-602-0804, Monday to Friday, from 8 a.m. to 6 p.m. (Eastern Time). 

Yes. We offer insurance that meets the requirements for a Super Visa. Visitors to Canada insurance is available with three maximum coverage options per traveller: $50,000, $100,000 or $150,000. 

Contracts can be purchased for a period of one year, as required when applying for a Super Visa.

es. Even if you didn’t pay any expenses out of pocket, you must still submit a claim through your Customer Space. 

Your public health insurance plan may cover part of the care you receive abroad.  

These expenses are reimbursed directly to the providers, but they must also be submitted to your provincial plan.

Yes. Visitors to Canada insurance is available to individuals aged 79 or younger.

Yes. Blue Cross offers 24/7 travel assistance worldwide, as well as support services to assist clients, depending on the terms and conditions of their insurance.

Eligible expenses are reimbursed by direct deposit to the contract holder. 

A void cheque must be included with the required documents. 

Yes. You have up to 30 days after your arrival in Canada to purchase a Visitors to Canada insurance contract, subject to certain conditions. 

If you were previously covered in Canada by similar insurance from another insurer, you may also purchase a Visitors to Canada insurance policy within 30 days of the end of that coverage.

Yes. Depending on the product, you can get a quote and purchase travel insurance directly online in just a few clicks.

Processing times vary depending on the complexity of the claim and can take up to 10 business days.

You can track the status of your claim online in your Customer Space. Simply go to the Sent tab to view the status and details of your request. 

Visitors to Canada insurance is designed for individuals who are not covered by a public health insurance plan. It is available to immigrants, permanent residents waiting for public health coverage, foreign workers and students, Canadian citizens returning after an extended absence, Super Visa applicants and holders and tourists. 

Yes. Blue Cross insurance is designed to supplement the coverage offered by government plans, depending on the type of insurance and your situation.

Yes. If additional documents are required, you’ll receive an email from the analyst with a secure link to upload them. 

Yes. You can contact travel assistance with just one click: 

• Available 24/7, wherever you are 

• Accessible via Wi-Fi or mobile data 

• No number to dial, no charges, and no long-distance fees 

Call travel assistance 

No internet access? You can also contact travel assistance by phone: 

• Canada and the United States (toll-free): 1-800-361-6068   

• Elsewhere in the world (collect call): 514-286-8411 

Travel insurance covers unforeseen events related to travel, primarily when you’re travelling outside your province of residence, such as elsewhere in Canada or abroad. 

Health insurance, on the other hand, is designed to supplement government coverage for everyday care, such as dental care, vision care and certain services provided by healthcare professionals. 

Each type of insurance is designed to meet different needs. 

The required documents are displayed directly during the claims process in the Customer Space. They vary depending on the type of claim and the expenses involved. A complete list is also included in your insurance contract. 

You can upload documents in PDF, JPG, PNG, or HEIC format. You can also take photos of your documents directly within the Customer Space. 

Yes, whenever possible. Our assistance team is available 24/7 to help you access the most appropriate care. In the event of a medical emergency, contact Blue Cross Travel Assistance immediately. 

If you receive medical treatment without contacting us beforehand, your claim may be denied. If you’re unable to contact us before seeking care, please call us as soon as possible to open your assistance file.

Blue Cross offers travel, health and life insurance designed to meet the needs of individuals at different stages of life, both here and abroad.

If your contract was purchased before February 11, 2025, you’ll need to submit your claim by following the steps below: 

1. Download and complete the appropriate form for your request. 

2. Submit your documents using our secure electronic submission site.

It depends on the type of insurance: 

• Travel insurance for Canadian residents: 
  No. It must be purchased before you leave your province of residence and must cover the entire duration of your trip. 

• Visitors to Canada insurance: 
  Yes. It can be purchased up to 30 days after your arrival in Canada, subject to certain conditions. 

Blue Cross offers travel, health and life insurance designed to meet the needs of individuals at different stages of life, both here and abroad.

The contract holder, the person who purchased the contract, has access to the Customer Space and can create an account and log in). 

If the claim is for another person insured under the contract (e.g., the primary insured, spouse, or dependent child), the claim must be submitted from the contract holder’s Customer Space account. 

Need help? Contact our Customer Relations Centre. 

An illness or medical condition that existed before you purchased your travel insurance is considered a pre-existing condition. To be eligible for coverage, the condition must have been stable for a period specified in the policy, which may vary depending on your age. This stability period may be shorter if you choose the Option: Reduced Stability Period.

For more than 80 years, Blue Cross has supported its clients with trusted health and travel insurance solutions, a broad network of partners, and dependable service, whether you’re at home or abroad.

Log in to your Customer Space. 

Select My Claims, then New Claim. 

You’ll be able to submit your claim quickly, easily and securely. 

Provincial health insurance plans cover only a portion of medical expenses incurred outside your province of residence. Coverage may include limitations and exclusions, such as ambulance services, repatriation costs and prescription drugs. For this reason, purchasing travel insurance is recommended when travelling outside your province of residence within Canada.